Terms of Service

Welcome. These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and related services that Shancorps (“we,” “us”) builds and operates (collectively, the “Service”). Each application is operated on behalf of an organization that engaged us (the “operating organization”). By creating an account or using the Service, you agree to these Terms. An individual application may add its own supplementary terms; where it does, those terms apply in addition to these.

The client ownership, warranty, hosting, handover, and commercialization commitments below apply to the organization that commissions the software. Using an application as an individual user does not give that user ownership of the application.

Eligibility

You must be at least 18 years old, or the minimum age required by the application you are using, to create an account. By using the Service, you represent that you meet this requirement and that the information you provide is accurate, current, and your own.

Accounts and access

The Service supports several account roles, which vary by application, for example, individual users, members of an organization, partner organizations acting on behalf of others, and administrators who manage the application. You are responsible for keeping your credentials confidential and for all activity under your account, including access through any third-party sign-in you connect. Tell us promptly if you suspect unauthorized access. We may suspend or terminate accounts used in violation of these Terms or that pose a risk to others.

Verification

Some applications require an administrator to verify or approve your account before certain features or information become available to you. Until your account is approved, some content may be hidden, masked, or limited.

Acceptable use

The Service exists to provide the features each application is designed to deliver. You agree not to:

• Harass, threaten, defame, or discriminate against any person on or through the Service.
• Scrape, copy, or republish information from the Service outside of it.
• Contact other users outside the Service in a way that circumvents its intended process.
• Misrepresent your identity, affiliation, or intent.
• Interfere with the operation of the Service or attempt to access data you are not authorized to view.

Content from other users

Some applications display content provided by other users or by the operating organization, which may include text, images, and other details, so that you can use the application as intended. This content is provided for your authorized use of the Service only. You may not download, store, or share it for any other purpose.

Submissions and organization coordination

When you submit information through the Service, such as a form, message, or request, it may be delivered to the operating organization for review. The operating organization decides whether and how to act on it, and may review and store it for record-keeping. The Service is a tool that supports the operating organization’s work; it does not itself create, mediate, or guarantee any underlying transaction, arrangement, or outcome. Nothing on the Service is medical, legal, or financial advice.

Content you provide

You retain ownership of the content you provide, for example, the information in your profile or in the submissions you make. By submitting content to the Service, you grant us a non-exclusive license to use, store, and display that content as needed to operate the Service and provide it to the operating organization. You are responsible for the accuracy and lawfulness of what you submit.

Intellectual property and client ownership

The organization that commissions the software owns the custom solution, its project-specific code, and the associated intellectual property and usage rights. The software is that organization’s asset, as if it had created the solution itself. The organization may use, modify, host, transfer, sell, or license its solution. Shancorps has no right to resell that solution.

Shancorps retains the right to reuse underlying technology, including reusable tools, components, and methods, to develop and improve its offerings. This does not give Shancorps the right to resell the client’s solution or reuse the client’s private data or content. It does not limit the client’s right to use, modify, host, transfer, sell, or license the delivered solution, including the Shancorps technology incorporated into it.

Third-party software, services, and components remain subject to their respective licenses. We identify those dependencies and the applicable licenses in the project agreement or handover materials. The project agreement documents the client’s ownership and the transfer of rights and code.

Three-month warranty

For three months after delivery, if the software is not working for the client’s business and needs reworking, or has significant connectivity issues or bugs, Shancorps handles that work free of charge, no questions asked. Significant extensions to the platform or new capabilities are separate work agreed through a change order or an improvement retainer.

Hosting and ongoing maintenance

For as long as the client pays Shancorps for hosting, that fee covers both the cost of running the software and the ongoing work to maintain its security, reliability, and performance. This maintenance continues beyond the three-month warranty and does not require an improvement retainer. New capabilities and other improvement work are agreed separately.

Developer handover and contributions

The client may choose another developer to maintain or improve its software. We can transfer the code repository, including its source code and history, to the client or its chosen developer. We recommend transferring hosting as well when another developer takes over maintenance; the client or its new provider then takes responsibility for operating and maintaining that hosting.

Outside developers may also contribute while Shancorps continues hosting. We coordinate contributions and test changes before releasing them. Any work and charges for a hosting transfer are agreed before the transfer begins.

Commercialization

The client may offer its software to other businesses without paying Shancorps a revenue share or granting equity. Work to prepare the software for sale is priced separately. If both parties choose, Shancorps may reduce those commercialization costs in exchange for an equity stake or revenue share under a separate agreement. Such an arrangement is optional, not a requirement for the client to sell its software.

Termination

You can delete your account at any time from your account settings, where the application provides that option, or by contacting us. Deletion removes your email and certain personal data and anonymizes records you have already submitted. We may suspend or terminate accounts that violate these Terms or that pose a risk to others on the Service.

Disclaimers and liability

The following disclaimers do not override the express client ownership, three-month warranty, or hosting and maintenance commitments above, or commitments in the client’s project agreement.

The Service is provided “as is” and “as available” except for those express commitments. To the fullest extent allowed by law, Shancorps disclaims other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Information within the Service is supplied by users and operating organizations; while we work hard to keep the Service accurate, we do not guarantee the completeness or current accuracy of any content. To the fullest extent allowed by law, Shancorps and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of the Service.

Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or by notice within the application. Continued use of the Service after an update means you accept the revised Terms.

Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any disputes will be resolved in the state or federal courts located in Hillsborough County, Florida.

Contact

Questions about these Terms? Reach out via our contact page.